Please read the following Terms and Conditions carefully before placing an order at www.clayful.design. By placing an order, you acknowledge that you are at least 18 years old, you have read and accepted these terms.
SELLER:
Clayful
Jänismäentie 3 A
01260 Vantaa
Finland
Business ID/ VAT: 3213872-5/ FI32138725
Contact person: Ksenia Shigaeva
Email: ksenia@clayful.design
PRODUCT AVAILABILITY
At Clayful, we prefer a made-to-order model because it helps us avoid overproduction, reduce the need for storage space, and generally keep our production more sustainable. Production of made-to-order items (marked with “made to order” badge) usually takes 2–6 weeks, depending on the product, the size of your order, and the studio’s overall workload.
We also keep a small quantity of our most popular models and colour combinations ready to ship. These items are marked with a “ready to ship” badge and are usually shipped within 1–3 business days after we confirm your order.
We do our best to keep product availability accurate and up to date. However, we cannot guarantee that an item is still in stock at the moment you place your order. If an item is unavailable, we will contact you by email with an apology and a proposed solution.
Please note: if you order “made to order” items together with “ready to ship” items, we will ship everything together in one parcel once the pre-order items are ready (2–6 weeks). If you would like separate shipments, please place two separate orders.
PRODUCT INFO
All Clayful products are handmade in our workshop in Vantaa from porcelain and fired to 1290°C. All items are glazed on the inside with a food-safe, lead-free glaze. Items left unglazed on the outside are wet-sanded after the final firing, creating a silky matte surface.
Our wares are vitrified, meaning the kiln temperature was high enough to partially transform the clay body into a glass-like structure. This makes water absorption practically zero. Even so, unglazed surfaces can still stain more easily than glazed ceramics. To help prevent stains from becoming persistent, wash your wares regularly, by hand or in the dishwasher.
Unless otherwise stated, the products are dishwasher- and microwave-safe. They are not ovenproof and may not tolerate sudden temperature changes (for example, moving directly from the freezer to the oven).
Because each piece is handmade, small variations in colour, shape, and size may occur. These variations are normal and are not considered defects.
PRICES
All prices are shown in euros (EUR) and exclude delivery costs and any customs fees.
For orders delivered to Finland and other EU countries, prices include Finnish VAT (25.5%).
Orders shipped outside the EU may be subject to additional charges such as customs duties, import VAT, and other country-specific taxes. These charges are not collected by Clayful, do not appear in the order confirmation, and must be paid by the customer or recipient (this also applies to gifts and orders placed on someone else’s behalf).
EU business customers (outside Finland) with a valid VAT number: for a VAT-free invoice, please contact us at shop@clayful.design.
ORDERING and ORDER CONFIRMATION
Our current selection is available at www.clayful.design/shop. Click a product to view its description, including material, size, and intended use. Select the options and quantity, then add the item to your basket.
To review your basket or proceed to checkout, click the shopping bag icon in the top right corner. In the basket, you can view the total price, see shipping costs to your destination, enter a coupon code, change quantities, remove items, or empty the basket.
When you are ready, click Proceed to checkout. Enter your name, billing details, delivery address (if different), telephone number (required for delivery), and email address (used for order confirmation and any order-related communication). Before clicking Place order, please read the Terms and Conditions and tick the box to confirm that you agree. After payment is completed, your order is registered and you will receive an order confirmation email.
On rare occasions, items marked “in stock” may become unavailable due to offline sales or sales through other channels. In that case, Clayful may cancel the order. You will be notified by email and will receive a full refund.
PAYMENT
Available payment methods are shown at checkout.
Clayful does not have access to your full card details. Payments are processed by Stripe in accordance with Stripe’s security and privacy policies. You can learn more in Stripe’s Privacy Policy here.
SHIPPING
Order processing
“In stock” items: 1–3 business days
“Made to order” items: 2–6 weeks
Shipping costs
Shipping costs are calculated at checkout based on your delivery address.
Estimated shipping prices and delivery times
Finland (Posti): from €7, 1–3 business days. Free shipping on orders over €150.
UK, Norway (UPS): from €9.90, 5–7 business days. Free shipping on orders over €300.
Switzerland (UPS): from €19.90, 5–7 business days. Free shipping on orders over €300.
USA (UPS): from €27.90, 7–10 business days. Free shipping on orders over €350.
Hong Kong (UPS): from €27.90, 7–10 business days. Free shipping on orders over €350.
Other countries (GLS / UPS): from €34.90, 3–10 business days.
The exact shipping cost is shown at checkout once all items are in your cart. All parcels include a tracking number.
By default, parcels are delivered to the nearest parcel collection point (as suggested by the carrier based on your address). If you prefer faster delivery and/or home delivery, please add a Delivery Upgrade to your cart. For an estimated delivery time to your specific location, contact shop@clayful.design.
Pick-up from the Clayful studio (Jänismäentie 3 A, 01260 Vantaa) is available by appointment.
Delivery times are estimates provided by the carriers and do not include possible customs clearance time. Clayful is not liable for delays or any unexpected costs caused by postal or customs services.
SHIPPING ACCIDENTS and CUSTOMER GUARANTEE
We take great care when packing your order. However, porcelain is fragile and damage can occasionally happen during shipping. Please unpack your parcel carefully.
If an item arrives broken or otherwise damaged, please email shop@clayful.design within 7 days of delivery. Include a brief description and clear photos of: the outer packaging (including any damage), the inner packaging, the item, and close-up photos of the damage.
We will review the claim and, if approved, arrange a replacement at no additional cost as soon as possible.
If the parcel has visible external damage, please report it to the carrier as soon as possible, as the carrier may require a damage report for the claim.
DEFECTIVE PRODUCTS and WARRANTY
We inspect every piece before it leaves the studio and warrant that our products are free from manufacturing defects. Because each item is handmade, small variations in colour, texture, and shape are normal and are not considered defects.
If you believe you have received a defective product, please email shop@clayful.design with a detailed description and clear photos of the issue. We will review the claim and, if approved, offer a replacement or a refund.
Clayful’s liability for defective items is limited to the amount you paid for the item(s) in question.
CANCELLATION, RETURNS and REFUNDS
If you are not satisfied with the items you received, you may return them. Please contact us within 14 days of delivery and send the items back within 21 days of delivery. Return shipping costs are paid by the customer.
Once we receive and inspect the return, we will issue a refund. To qualify for a refund, items must be unused, undamaged, and returned with all original parts. Refunds cover the item price(s) only; shipping costs are not refunded.
If you return multiple items and any of them do not meet these conditions, we may reduce the refund accordingly. We may also reduce the refund if items are damaged during return shipping due to inadequate packaging.
Please pack the items carefully and use a reliable shipping service. We cannot refund items that are lost in transit or arrive broken.
Exclusions
Custom-made items (made or altered to the customer’s wishes) and sale items are not eligible for return or refund, unless they are defective or were damaged during shipping.
UNCLAIMED PACKAGES
If an order is returned to Clayful as unclaimed (for example, the parcel was not collected within the carrier’s holding period, delivery failed due to incorrect or incomplete address/contact details, or for another reason outside Clayful’s control), we will issue a refund automatically.
The refund will be reduced by the shipping costs for both the original shipment and the return shipment (if charged by the carrier).
PRIVACY POLICY
Clayful is committed to respecting your privacy. We collect and process personal data only to the extent necessary to provide our services and for the purposes described in our Privacy Policy. Please read the Privacy Policy carefully.
By using our online services, you acknowledge that your personal data will be processed as described in our Privacy Policy.
COOKIES
We use cookies to improve your browsing experience. A cookie is a small text file stored on your device that helps the website remember your preferences and understand how the site is used.
Please note that some parts of the website may not work properly without certain cookies.
More information about how we use cookies is available in our Privacy Policy.
INTELLECTUAL PROPERTY
All content on this website, including designs, images, and text, is protected by copyright and other intellectual property rights. This content is the property of Clayful and may not be copied, reproduced, distributed, or adapted without Clayful’s prior written permission.
LANGUAGE
By placing an order, you agree that this agreement, all related documents, and any communication about your order will be in English.
LIMITATION OF LIABILITY
We do our best to keep stock information and website content accurate and up to date. However, we cannot guarantee that all items are still in stock when you place your order, or that the website is free from errors (for example, typing mistakes or outdated information).
If an order is placed based on clearly incorrect information on our website (for example, an incorrect price or availability), we may cancel the order. In that case, we will contact you by email to discuss a possible solution. If we cannot reach you, the order will be cancelled and refunded.
We may update the website at any time, including product information, prices, and these Terms and Conditions (changes do not affect orders already placed).
SETTLEMENT OF DISPUTES
Any disputes related to these Terms and Conditions that cannot be resolved through negotiation will be governed by Finnish law.